E-commerce Benefits: Reducing Cycle Time, Improve Employees' Empowerment and Facilitate Customer Support

Nowadays, E-commerce is getting more popular as E-commerce enables the suppliers and consumers to sell or purchase the purchase the products and services. Now, i am going to share some of the benefits by using E-commerce.

Cycle time is the total amount of time between the consumer making order and receiving the goods. For example, if the customer wants to make an order, it just need a few seconds. Besides, it only takes 2 or 3 working days for the goods to be delivered to recipient. As E-commerce can reduce the cycle time, it not only can decrease the carrying costs and shrinkage costs, it also can increase the revenue and competitive advantage and improve the cash flow.

Now, let me give you an example of a company - Dell. Dell company having an online shopping without any limited country and also timing, It operates for 24 hours per day and no off day during any public holiday. If you want to buy any product from this company, you no need to think when can buy the product because the transaction is available at all the time. This is not only benefit of E-commerce but also benefit the consumers by giving them a convenience, fastest speed and lowest cost that can reduce the cycle time to process the online shopping.

Employees' empowerment becomes a very important issue to an organization producing services. They need to give the employee to have the power to make any decisions regarding their jobs or tasks because this can makes the employees have the responsibility of the quality of service that delivered to the customers. In order for the management to trust that their employees are successful in dealing with their customers, the management has to give the employees authority and support to succeed at it. For example, they should let the employees to respond the feedback or comment that given by the customer.

E-commerce facilitates customer support by providing customer the opportunity to shop more convenient. Other than that, if the customer has any question, they can go through the Frequently Asked Question (FAQ) section because this section has the answer they wanted. But, if there did not have any answer they want, they can contact the person-in-charge that mention at the contact us or just e-mail to the mail address that given. Besides that, E-commerce provides 24 hours operation. So that, if they get any complaint from the customer, they will use the fastest speed to complete the problem and update the new information to let the customer know about it.

In conclusion, E-commerce has brought many benefits to the consumer such as reducing cycle time, improve employees' empowerment and facilitate customer support during our daily life. Hope everyone can spread it around the world.

Reference Link:
http://www.remarkable.co.nz/ebusiness_cost_benefit.htm


~Post by Wendy Lee~