E-Government in Malaysia: Its implementation so far and citizen's adoption strategies.

E-government is the use of information and communication technology to provide and improve government services, transactions and interactions with citizens, businesses and other arms of government. For example, e-government seeks to improve the convenience, accessibility ad quality of interaction.

The implementation of E-government started since the initiation of Multimedia Super Corridor (MSC) by the Malaysian government. The status of e-government implementation in Malaysia is widely discussed as to the potential of e-government implementation towards the public and businesses.

E-government is one of the seven flagship application introduced in MSC. The E-government project are:

1. E-Syariah
2. Electronic Labor Exchange (ELX)
3. Electronic Procurement (eP)
4. Electronic Services Delivery (eServices)
5. Generic Office Environment (GOE)
6. Human Resource Management Information System (HRMIS)
7. Project Monitoring System (PMS)

Besides that, that still have other project such as EG Net, EG IT Standards, Integration projects among flagships and legacy, PKI and Digital Signature and Shared Services outfit (SSO).

The implementation of e-government would bring benefits to public administration and also Malaysian society. For example, e-government improves efficiency since the use of information technology enables improvement in mass processing tasks and public administration operations.

However, e-government still have problem in implementation :

1. Language Barrier
2. Lack of public awareness
3. Online Behavior
4. Technological Barrier

The e-government citizen's adoption strategies are:

• Increase awareness through TV and radio advertisements and organizing workshops at shopping malls.
• Provide consultation services on how to use those services.
• Provide websites with multiple language version.
• Simplify procures needed to access to the e-government services.
• Require citizens show higher levels of satisfaction with the online service provided by the government. A higher level of customer satisfaction will increase the rate of e-government adoption